Terms & Conditions
Terms & Conditions
1.1 Notwithstanding any translation of these rules, the English Language version of the rules contained on the website shall be controlling in all respects and any rights or obligations of any party shall be construed solely be reference to such English Language rules.
1.2 The company reserves the right to make changes to these rules, terms and conditions. Notification of any change to these terms and conditions will be made in advance of any changes coming into effect. Any such notification will be made in these terms and conditions and all editions will include current version number and validity start date.
1.3 A client is deemed to have accepted these rules by opening an account or by placing a bet on the website.
1.4 The company reserves the right to refuse the whole or part of any bet and to make ambiguous bets void. No bets will unreasonably be declared void.
1.5 All references to ‘we’ and ‘our’ shall refer to “NOVIGROUP LIMITED” according to the context in which they are stated.
1.6 We shall treat any breach of these Terms and Conditions as a serious matter and we may take any steps at law which we deem fit and proper to protect our interests.
1.7 Any information given out by Customer Service agents is a guide only, and is subject to the company Rules mentioned above. Although we will make every endeavour to make sure the information supplied to the customer is correct, ultimately it is the customer’s responsibility to ensure they understand what they are betting on and the terms and conditions.
1.8 For players from the United Kingdom, Novibet is licensed and regulated by the United Kingdom Gambling Commission (license number 39440). Novibet is regulated by the Isle of Man Gambling Supervision Commission under Novigroup Limited licence issued under the Online Gambling Regulation Act 2001 on 27th of May 2010.
1.9 We are required by our licence to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency (click here). We hold customer funds separate from company funds in a client account. This means that steps have been taken to protect customer funds. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: medium protection.
2. Client’s responsibility
2.1 The company only accepts bets from clients over the age of 18 (21 for Greek residents). The right to void any transactions with minors or defaulters is reserved.
2.2 It is the client's responsibility to ensure they keep their username and security details confidential. In the event that a client is worried that this may no longer be the case they should notify the company immediately whereupon new details may be given and any future transactions under the previous details will be void.
2.3 The company reserves the right to refuse to open a betting account.
2.4 The company reserves the right to close an account in its sole discretion without being obligated to explain the reason. In such cases, any funds in player s account will be remitted to the player.
2.5 Residents of the USA, France and Turkey are not allowed to open an account. Internet gambling may be wholly or partially restricted in some jurisdictions. If internet gambling is illegal in your jurisdiction you are not authorised to complete your registration or open an account. We accept no responsibility for internet gambling from residents in jurisdictions where it is illegal.
2.6. It is obligatory for customers when registering with us to:
- Register in their own name and surname giving accurate, correct, complete and up to date details.
- Register with correct, complete, accurate and up to date place of residence.
- Register with a valid e-mail address.
- Register with a correct fixed line home/mobile phone number.
We reserve the right to immediately close any account if it emerges that the information provided is inaccurate or insufficient.
2.7 Customers are only allowed to open one account. Opening of multiple accounts is not permitted. Should we have reasonable suspicions that any of our customers has opened multiple accounts with us we reserve the right in our absolute discretion to freeze that customer’s account or to close the account immediately and the customer shall forfeit all his winnings. Customers should also note that their original deposits will not be refunded. Customers shall also be liable towards the company for damages and costs incurred as a result of the fraud.
2.8 We specifically do not permit our customers to do any of the following:
- To act on behalf of another person or third party.
- To deposit money originating from criminal activity.
- To deposit money through a credit card which a customer is not authorized to use, or knowingly receiving money from such card on in any other manner colluding with a third party to so do.
- To use in any manner whatsoever their player account or that of third parties for money laundering or any other illegal purpose.
- To use VPN's, Proxy servers, Tor Browsers, IP blockers or any type of software or service used to manipulate or obfuscate their location. This is strictly prohibited and Novibet reserves the right to close any accounts, void any open bets and refund any deposits made minus any withdrawals, if we believe that a customer is utilising such a method.
2.9 We strictly prohibit the use of robotic, mechanical, or electronic, or other devices to automatically make decisions in any game, whether such use is attempted or effected by one of our customers or by as a guest or by any third parties. We reserve the right to immediately close any account if we have valid proof that the customer is using such means to place bets.
2.10 It is explicitly stated that Novigroup Ltd reserves the right to close and suspend your Account without notice if your Account remains inactive for more than 365 days. Additionally, an administrative fee up to five (5) euros (or equivalent) per month may apply to inactive accounts. Prior to any deduction to inactive player accounts Novigroup guarantees to make all reasonable efforts to contact all inactive users via the contact details last provided by them. For further information or queries please contact the Customer Support department.
3. Deposits / Withdrawals / Limits
3.1 Funds deposited in one account cannot be transferred to another account.
3.2 Payout from the customer´s account will be made through the customer's bank account or to the same credit/debit card that was used for deposit.
3.3 We reserve the right to request
- A clear and legible photo copy of your VISA/Mastercard and/or bank statement
- A picture identity card (ID) or passport
- Any other official personal identification document which we deem fit in order to ascertain and verify your age and identity and this at any time and especially prior to processing your withdrawal.
3.4 Where for any reason our customer refuses or is unable to provide us with any of the requested documents, we reserve the right in our sole, absolute discretion to freeze that customer’s account or to close the account immediately and the customer shall forfeit all his winnings. Customers should also note that their original deposits may not be refunded.
3.6 The customer shall not allow any third party using the customer's login details. The customer accepts full responsibility for the consequences of allowing such activity and, without derogating from the generality of any other indemnity contained herein, indemnifies and holds the company harmless in respect of any damages arising from the same.
3.7 We shall not make a payment in excess of one thousand Euros (EUR 1,000) (or equivalent) out of a customer’s account, to such customer, until the company is satisfied that the identity, age and place of residence of the customer have been suitably verified.
3.8 Bets placed by credit or debit card do not become valid until we have received payment. In the event that such payment is not forthcoming before the event that has been bet on commences, that bet is automatically void.
3.9 In the event that a customer requests a withdrawal prior to commencing any betting activity, we reserve the right in our sole, absolute discretion to charge the customer's account balance with the company's deposit/withdrawal expenses before processing the withdrawal.
You can set a daily, weekly and/or monthly deposit limit on your account either via your account settings or by contacting the Customer Support team.
In order to do so, you simply have to enter a limit of your choice at the equivalent field, your password and then press “Save”. For no deposit limit, the equivalent filed should be blank.
For the purposes of deposit limit, a day is defined as the twenty-four-hour periods, reckoned from one midnight to the next (for instance Monday, from 00:00 (GMT+0) to 23:59 (GMT+0)). Week extends from Monday 00:00 (GMT+0) to Sunday 23:59 (GMT+0), and month extends from the first day of the calendar month until the last day of the same month (for instance March, from 1st March 00:00 (GMT+0) to 31st March 23:59 (GMT+0)).
You are able to reduce deposit limits at any time through your account settings or by contacting the Customer Support team. Reductions in deposit limits are undertaken immediately (via your account settings) and within 24 hours (by contacting customer support).
You may request to increase or terminate your deposit limit. You must reconfirm the acceptance of the increase through your account settings 7 days after your request. The increase will be actioned upon confirmation.
- A weekly loss limit in Sportsbook (for the purposes of loss limit, week extends from Monday 00:00 to Sunday 23:59 GMT+0). Clients may request to reduce their loss limit at any time. Clients may request to increase their loss limits or to terminate their loss limit, 7 days after their last loss limit request.
- A weekly stake limit in Sportsbook (for the purposes of stake limit, week extends from Monday 00:00 to Sunday 23:59 GMT+0). Clients may request to reduce their stake limit at any time. Clients may request to increase their stake limits or to terminate their stake limit, 7 days after their last stake limit request.
- An exclusion from Casino products (Casino, Live Casino) for a predefined period of time (24 hours, 7 days or 3 months)
A registered client from United Kingdom shall not deposit more than £2,000.00 (or the equivalent in other currencies) in any 24 hour period. In the event that a client proceed with deposits that exceed this limit, we reserve the right to close and suspend the account without prior notice and client shall forfeit all his winnings produced by these deposits.
3.11 Time Out
If you wish to take a total break from all gaming activity, a ‘Time-Out’ period can be requested either from your personal settings section of your account or by contacting the Customer Support team via:
You can request a Time-Out for a period of 24 hours, 48 hours, 7 days or 30 days.
During this period your online account that you hold with us will not be available. It will not be possible to reactivate your account until the end of your chosen time span. The Time-Out will be automatically removed at the end of the selected period.
While the Time-Out is in place, we will do our best in order not to send you any marketing material although this may not prevent you from receiving any material which has already been dispatched.
Self-exclusion is a formal process whereby you request us to prevent you from being able to access your account for 6 months, 1 year, 2 years, 5 years or lifetime. You can self-exclude either from your personal settings section of your account or by contacting the Customer Support team via:
The self-exclusion period can be extended anytime for a minimum period of at least 6 months.
Under such an agreement, your account will be deactivated immediately and your online account that you hold with us will not be available. Once you self-exclude, we cannot reverse this process for any reason and you may not apply to open new account.
During this period, we will do our best in order not to send you any marketing material.
Please note however, that while your details will be removed from our mailing database this may not prevent you from receiving marketing material which is already in the process of being dispatched. We would ask you to please disregard any such material received accordingly.
Once the self-exclusion period has expired, your account will remain closed unless you contact us by telephone to reactivate (no other method of contact is permitted for this purpose). Once a reactivation request has been received, we provide you with a further 24 hours ‘cooling off’ period.
Our self-exclusion facility involves a joint commitment between Novigroup Ltd and you. We will take reasonable steps to prevent you re-opening your account or opening a new account but you must not attempt to re-open your account or to try and open new accounts. We shall not be liable if you circumvent our self-exclusion procedures and continue to use our services.
3.13 Account Closure
If you want to stop playing with us, you may do so by closing your account either from your personal settings section of your account or by contacting the Customer Support team via:
Once you close your account, you will no longer have any access to it. In case you wish to re-activate your account, you will be required to answer additional security questions for your own safety.
If you have any concerns over your gambling activity or you feel you are at risk and require assistance in gambling responsibly, please visit the «Self-exclusion» section or contact our customer support team.
4.1 The minimum bet is £0.10 or the equivalent in another currency.
4.2 Credit bets are not accepted.
4.3 The live betting schedule can be amended at any time due to changes in transmission plans by broadcasters.
4.4 Should a bet be placed at an incorrect price due to delayed ‘Live’ coverage of an event bets will be voided.
4.5 Where we have reason to believe that a bet has been placed after the outcome of an event is known (even if it is known just to the person placing the bet) we reserve the right to void the bet.
4.6 We reserve the right to suspend betting during an event due to failed transmission or other technical related issues or if we suspect fraud.
4.7 We will determine the deadline for the placing of bets at our discretion.
4.8 We shall not tolerate deliberate and repeated incidents of late betting. We consider this to be fraud and we will deal with it accordingly.
4.9 We further reserve the right to cancel bets even subsequently if any such bet was won by the customer as a result of a technical fault or error, inclusive of but not limited to an error or fault in transmission. In any such case, the stake of the bet or game shall be re-credited to the player’s account. Nevertheless we reserve the right to hold a customer liable for any damage caused to or suffered by us as a result of such customer knowingly taking advantage of a technical or administrative error when making and/or receiving payments.
4.10 If, during the period of acceptance of bets, information becomes known through which the result of the bet can be determined, the deadline for acceptance of bets will be determined anew or the bet will be cancelled and this in our absolute discretion.
4.11 All prices are subject to variation and become fixed at the time a bet is placed. We cannot be held responsible for any typing, human or palpable error which leads to any errors or omissions, including the announcing, publishing or marking of prices or results, other than those intended, or bets being accepted that contravene our rules. In cases where a bet has been accepted at an incorrect price we reserve the right to void the bet.
4.12 We do not assume liability for correctness, completeness or up-to-dateness of the information services provided. Although we will endeavor to ensure that the information/data we provide is correct and accurate, if an error is made be it a human error or an error resulting from technical problems we do not assume any liability whatsoever resulting from that error or from reliance on anyone’s part of our data. The company also assumes no liability for the accuracy of live scores, statistics and intermediate results in live betting.
4.13 It is the customer’s responsibility to notify our support services immediately should funds be credited to the company’s account in error. Should this occur, these funds are not available for use and we reserve the right to withdraw these funds and to void any transactions placed using them.
4.14 We reserve the right to refuse the whole or part of any bet and to make ambiguous bets void. We will inform the customer by e-mail, phone or telefax and the intended stake will be left on the customer's betting account. Where a selection is made void, in Single bets the stakes will be returned. In accumulative bets the stake will stand for the remaining selections with a Double becoming a Single, a Treble becoming a Double etc.
4.15 We reserve the right to refuse any bet or part of a bet without giving a reason at any time. In addition we reserve the right to close a customer's account and refund the balance of their account without further explanation. In this event outstanding bets will be honoured.
4.16 Customers must register their bet requests as individuals. Repeated requests containing the same selections from the same or different customers may be subsequently deemed void in the following circumstances:
- Where we believe the customers are acting in collusion or as a syndicate.
- Where bet requests are registered within a short time of another.
4.17 All bets are subject to acceptance by us and will be confirmed to the customer at the time the bet is made.
4.18 A bet will stand even if the contestant does not start or if he aborts the contest, unless stated otherwise.
4.19 The customer must ensure that he understands the terms of the registration of the bet request, including the Rules section, before he confirms the placing of the bet.
4.20 When placing a bet on the Internet, you are solely responsible for your own account transactions. Please be sure to review your bets for any mistakes before sending them in. Once a transaction is complete, it cannot be changed. We do not take responsibility for missing or duplicate wagers made by the customer and will not entertain discrepancy requests because a play is missing or duplicated. Customers may review their transactions in the Pending section of the site after each session to ensure all requested wagers were accepted.
4.21 Multiple bets that combine different selections within the same event are not accepted where the outcome of one affects or is affected by the other. Special prices may be offered for the combined eventuality. When a special price is not available and such a bet is taken in error, it will be settled as two single bets with the stake equally divided.
4.22 Betting markets with 0% odds key: Concerning selected sport events labeled as "0%" in Novibet's page.
4.23 Betting markets with 0% odds key: Concerning the "Match Winner" betting market on betslips played before the start of the match.
4.24 Betting markets with 0% odds key: Repetitive, conflicting or additional bets (bets placed on more than one selection) on the markets of the sport events with 0% odds key may be cancelled at any time and any profits which are derived in this way will be deducted from the player's account.
5.1 The maximum win per bet/systembet is limited to 80,000.00€. Winnings from progressive games are exempt from this clause.
5.2 Customers are not permitted to make multiple bets using the same or similar combination of events if the possible win is higher than that stipulated in 5.1.
5.3 All winnings will be credited to the customer´s account.
6.1 All bets will be settled at the odds on offer when the bet was placed. We reserve the right to change the odds at any time.
6.2 All odds are valid on actual results at the end of play. Extra time does not count unless otherwise stated.
6.3 If a game is abandoned or cancelled, it will be considered void and the odds will be set to one (1.0) unless otherwise stated.
7.1 A game that is postponed by more than 36 hours will be treated as void unless otherwise stated. The odds for such a game will be set to one (1.0) for settling purposes.
7.2 Any suspected irregularities in the game or sporting event may lead to the company withholding payments until a full investigation has taken place. Any such investigation will be carried out by the company in cooperation with the relevant governing body and/or independent authority. Any bets placed on such events may be declared void and the stakes returned.
7.3 Customers are not permitted to place bets, directly or indirectly, on events in which they are participating in any manner whatsoever. This includes, but is not limited to sports-players, coaches and club or team managers or employees. We reserve the right to take all necessary actions, particularly those specified under these General Terms and Conditions, in case a breach of this rule is intercepted or brought to our attention.
8. Errors & Omissions
8.1 We reserve the right to cancel any bet made on an obviously "bad" line or a wager made after an event has started.
9.1 At Novibet we pride ourselves on providing an exceptional level of Customer Support. Whatever the problem, our dedicated support team is ready and waiting to address the issue as quickly and efficiently as possible. Should a problem arise then simply follow the below steps and it will soon be remedied.
9.2 Receipt and Recording of Complaints
9.2.1 Customers may make Complaints using any of the following methods:
a. In writing, addressed to Novigroup Limited, at the registered address of Clinch’s House, Lord Street, Douglas, Isle of Man, IM99 1RZ;
b. By email, addressed to Support team, Novigroup Limited at firstname.lastname@example.org and email@example.com (residents of UK);
c. By live chat, located on the company’s website within the customer support page;
9.2.2 All Complaints shall be acknowledged in writing within one (1) business day of receipt. The acknowledgement shall inform the Customer of their Complaint Reference, by whom their Complaint is to be handled.
9.2.3 Once a final decision has been made, a notification to you will be sent to your preferred method of contact. Only once Novigroup Limited’s full complaints handling procedure has been followed and completed, can you seek external resolution from an Alternative Dispute Resolution entity (“ADR”).
9.3 External Resolution
9.3.1 For UK Players
As Novigroup Limited is regulated by the UK Gambling Commission, all UK Customers have the right to seek External Resolution of Disputes by an external ADR. The Independent Betting Adjudication Service (www.ibas-uk.com) will act as the ADR for Novigroup Limited in respect of all UK players and not in its capacity as a regulator. The ADR can be contacted by email at firstname.lastname@example.org and contacting the ADR is free of charge for customers.
The UK Gambling Commission will not handle any complaints in accordance with Novigroup Limited Complaints Handling Policy relating to UK Customers. The nominated ADR will act as an ADR in respect of UK Players only and will require contact with Novigroup Limited and may require access to documents and information pertaining to a Complaint in the event that a Customer refers their Complaint for External Resolution. Any and all such interactions between the ADR and Novigroup Limited shall take place via the Money Laundering Reporting Officer. Any and all requests made by the ADR for evidence or information, whether written or oral, shall be answered within five (5) business days, subject to the approval and authorisation of the MLRO who shall ensure that said request is reasonable and pertinent given the nature of the Complaint.
9.3.2 For Non UK Players
As Novigroup Limited isalso regulated by the Isle of Man Gambling Supervision Commission, all non UK customers have the right to seek External Resolution of Complaints from that organisation if they are not satisfied with the outcome resulting from this Complaints Handling Procedure.
The Isle of Man Gambling Commission handles any and all such referrals in accordance with Novigroup Limited’s Complaints Handling Policy for non UK Customers. The appropriate representative(s) of the Isle of Man Gambling Supervision Commission will require contact with Novigroup Limited and may require access to documents and information pertaining to a Complaint in the event that a Customer refers their Complaint for External Resolution. Any and all such interactions between the Isle of Man Gambling Commission and Novigroup Limited shall take place via the Money Laundering Reporting Officer. Any and all requests made by the Isle of Man Gambling Supervision Commission for evidence or information, whether written or oral, shall be answered within five (5) business days, subject to the approval and authorisation the MLRO who shall ensure that said request is reasonable and pertinent given the nature of the Complaint.
Customers may also raise a dispute via the European Online Dispute Resolution (ODR) platform via the following link http://ec.europa.eu/consumers/odr/
10. Privacy and Cookies Policy
10.3 Information we may collect about you
We collect information about you during the account registration process for any of our Services. This information may include, but is not limited to your name, postal address, e-mail address, phone number, credit/debit card details and any other mandatory details as might be requested from you for the purpose of registration and/or continued use of our Services.
We may also collect and process the following data about you during the course of your use of our Services: (a) if you contact us, we may keep a record of that correspondence;
(b) your entry details for a competition or promotion;
(c) details of your visits to our Services and the resources and webpages that you access including, without limitation, traffic data, location data and other communication data (including IP address). We do not extract any personal information (e.g. email address or name) that may be in a web browser’s user preference file;
(d) technical information relating to the device that you use to access our Services;
(e) your telephone conversations may be recorded both to assist us in training and in quality management, and to allow for the speedy resolution of queries; and
(f) your betting, gaming, payments and other account transactions – these are routinely analysed so as to assist us in improving the Services we provide to you.
You acknowledge and consent to the recording and retention of such information for these purposes.
10.4 How we use your information
The information that we collect is used by us in order to process your transactions and requests and for any other purposes set out herein. This processing includes, in certain circumstances, the transfer of your information to our third party data processors who assist with the performance of certain Services or elements thereof. Your information may be processed in the following ways:
(a) for general account management and processing of your transactions via your banking service provider;
(b) for the provision of betting services;
(c) to help identify you;
(d) to verify your age and accuracy of your registration details, including disclosure of such information to third parties e.g. financial institutions and third party reference agencies;
(e) to serve appropriate and tailored marketing material and content via SMS, email, phone, push notification, post or otherwise, in accordance with your marketing preferences;
(f) to help diagnose system problems and to administer our Website;
(g) to gather broad demographic information about you;
(h) to monitor and improve our Services;
(i) to carry out customer research, testing and analysis;
(j) to carry out risk management;
(k) to detect and report fraud, cheating and money laundering; and
(l) to enable us to comply with any legal or regulatory requirements.
10.5 For advertising and promotional purposes, we may publish players’ username along with any winnings and prizes received.
11. Exclusion & Limitation of Liability
11.1 The contents of our website World Wide Web pages are provided "as is". Except as required by applicable law no warranty of any kind, either express or implied, is made in relation to the accuracy, reliability or content of the pages. We reserve the right to revise the pages or withdraw access to them at any time.
11.2 We shall not be liable for computer malfunctions, failure of telecommunications service or Internet connections nor attempts by you to participate in games by methods, means or ways not intended by us.
11.3 We may temporarily suspend the whole or any part of the Service for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practical.
12. Copyright & Access to Web Pages
12.1 By accessing Novigroup Limited’s World Wide Web pages you agree to the terms and conditions of this agreement. You must not access our pages if you do not agree to these terms and conditions. Regarding the terms and conditions of any bonus program we direct you to our bonus page.
If bonus requirements haven't been met within six months (unless another term has been set in the bonus specific terms and conditions) from when the bonus was first taken, the bonus will be cancelled and deducted from the account.
13. Governing Law and Jurisdiction
You agree that your access to and use of the Services, Website(s), Software, the Information and the interpretation of these Terms and Conditions shall be governed by and construed in accordance with the laws of Isle of Man.
Online gambling debts are enforceable in law on the Isle of Man.
14.1 As a condition of your use of this Web site, you warrant to Novigroup LTD that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices.
14.2 If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
14.3 In the event of there being a discrepancy between the English language version of these terms and conditions and any other language version, the English language version will prevail.
14.4 Any rights not expressly granted herein are reserved.
15. Social Responsibility
15.1 We actively support several initiatives, including independent research, on gambling addiction. Please feel free to contact us if you feel that you are gambling too much. We can also help you get in touch with several independent gambling organisations, f.i. GamCare (www.gamcare.co.uk) or Gamblers Anonymous (www.gamblersanonymous.org).
For players from the United Kingdom, Novibet is licensed and regulated by the United Kingdom Gambling Commission (license number 39440). Novibet is regulated by the Isle of Man Gambling Supervision Commission under a license issued to NOVIGROUP (Company Number 124281C) on 27th of May 2010. Novibet is operated by Novigroup Limited, PO Box 227, Clinch's House, Lord Street, Douglas, Isle of Man, IM99 1R.
Version : 2016-22-08 07:30 GMT